YourHairRocks  

We don’t sell what we won’t wear ourselves. 

Shipping:

Order Fulfillment

Please note YourHairRocks require 48 hour processing time for all orders before shipping.

All orders will be shipped Priority 2-3 Day Services unless otherwise requested.
Priority Mail is our standard shipping method. All shipments are shipped with delivery confirmation.

We will ship all available items within 1 business day (24 hours) of receiving verification of your payment. Our system emails your order receipt as soon as your online order is complete. You should see delivery of your product within 7 days of placing your order.  Shipping times vary by location. Some items may not be available for immediate shipment. We will notify you of back-ordered products and hold your order until all products are available. At this point, you would have the option to cancel your order for a full refund.

* Out of stock items ship when they become available (within approx. 7 business days).  Where your order is urgent, please email us and we will do our best to meet your need.   Weekends and holidays do not count as business days.

Express Shipping

Express shipping takes 1-2 business days to arrive at your door. You will see all available shipping options in the first step of the checkout process.
 

Overnight Shipping

We offer overnight shipping for customers who require expedited delivery. Overnight shipping is only available for customers within the United Kingdom or the United States.  All overnight shipments will be shipped via FedEx and will require a signature at time of delivery.

P.O. Box addresses are not accepted for any deliveries.

Overnight orders placed by 11AM will be sent out the same day ensuring next day delivery. FEDEX does not operate on Saturdays, so overnight FEDEX orders placed on Friday will not be received until Tuesday. We are not responsible for delayed shipments due to FEDEX delays.

International Orders

YourHairRocks ships to most International destinations, however we only accept Paypal. Please email support@yhrocks.com for questions regarding International shipping.

WE SHIP INTERNATIONALLY. However, we only accept Paypal.  We use DHL and FEDEX to ship internationally.

International Shipments must clear customs. The rules and requirements for customs clearance vary by country.  It is the customers’ responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments.  This is the only document that will be sent with your shipment.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address:

Your order will be shipped to the address you provide. Tracking numbers by the shipping provider will normally be sent to your email address as soon as we receive them.  If you do not receive a tracking number, please let us know. Use your tracking number to track your package in transit.

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, house or apt#, etc.) needed to deliver your package. Local Postal Services, DHL and FedEx charge a service fee for address corrections. You will be charged for any additional fees caused by bad address information.

Due to problems with missing shipments, we ship all packages as SIGNATURE CONFIRMATION, meaning someone must be there to sign for the package.  An attempt will be made to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the delivery person and any such instructions will be ignored. The delivery service will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery.  It is the customers’ responsibility to arrange for package pick-up if necessary.  NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Mistakes & Delays

If there are mistakes and delays from our end, we will do our best to correct them.  The delivery services occasionally lose a package or shipments are delayed (due to weather and other factors).  If we make a mistake, we will do our best to fix it.  If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping.  You must notify us of any incorrect or missing items within 3 days after receipt of your shipment.  It is always wise to order far enough in advance to allow for unanticipated delays.